プライバシーポリシー

Date of enactment: September 15, 2012
Last updated: Jun 16, 2022

Bizmates, Inc. (hereinafter referred to as the “Company”) shall provide the Privacy Policy (hereinafter referred to as the “Policy”) as follows and handle with the utmost care in accordance therewith the personal information that is collected by the Company from customers (hereinafter referred to as the “Customer”) who use the services the Company provides.

Prevent out-of-purpose use or provision of the personal information

The Company shall use and provide personal information after the Personal Information Protection Manager confirms the appropriateness thereof, in order to prevent out-of-purpose use or provision of the personal information. In addition, the Company has reinforced controlling activities through voluntary checks or internal audits, etc.

Corrective action for leaks, destruction/loss or damage of personal information

In the case of the occurrence of leaks, destruction/loss or damage of personal information, the Company shall place the utmost priority on the prevention of the spread of damage, and take corrective actions promptly, as well as pursue the causes and strive to prevent recurrence. In addition, the Company shall report information relating to incidents to related parties and organizations to the extent necessary.

Compliance with the laws and regulations, guidelines provided by the government and other norms

The Company shall comply with the Act on the Protection of Personal Information and related laws and regulations, guidelines provided by the government and norms, etc. of affiliated organizations and the like.

Continuous improvement of the personal information protection management system

The Company shall execute, maintain and regularly review the management system related to protection of personal information, and strive for continuous improvement thereof.

Handling of complaints and consultations relating to personal information

If there is any complaint or consultation relating to handling of personal information (acquisition, use, storage, deletion, etc.) to the Company, please contact the Personal Information Inquiry Counter as below. Also, inquiries about protection of personal information of the Company shall be handled as well at the Counter below:
Bizmates, Inc.：privacy@bizmates.jp

Revision of this Policy

The contents of this Policy may be revised without advance approval.
The Policy after revision shall come into effect when published on the Site, except for in cases where otherwise provided by the Company.

1．Matters on disclosure of the purpose of use of personal information

The purpose of use of personal information handled by Bizmates, Inc. (hereinafter referred to as the “Company”) shall be as in the following table.

1. All businesses in common

2. On-line English conversation business and on-line Japanese conversation business

3. Personnel placement business

2．Disclosed matters on personal information subject to disclosure

The Company publicly announces the following matters upon handling personal information subject to disclosure.

1. Name of the Company
   Bizmates, Inc. (Chiyoda-ku, Tokyo)
2. Personal information protection manager
   Person in General Manager, Corporate Design Division
   contact : privacy@bizmates.jp
3. Purpose of use of all personal information subject to disclosure
   See “1. Matters on disclosure of purpose of use of personal information”
4. Window for inquiries and complaints on handling of personal information subject to disclosure
   Personal information inquiry contact : Personal Information Protection Manager
   Address : 10F VORT Akihabara maxim,1-7-9, Kanda-Sudacho, Chiyoda-ku, Tokyo
   Contact ：privacy@bizmates.jp
5. Name of certified personal information protection organization with which the Company is affiliated, and the place for requests for resolution of complaints
   

   Name of certified personal information protection organization

   Japan Information Processing and Development Center (JIPDEC)

   Party to petition for resolution of complaints

   Personal Information Protection Complaints Consultation Office

   Address

   C/o Roppongi First Building, 1-9-9, Roppongi, Minato-ku, Tokyo 106-0032

   Tel

   03-5860-7565 / 0120-700-779

3．Procedures to respond to requests for disclosure, etc. of personal information

The Company shall accept requests for notification or disclosure of the purpose of use of personal information, correction, addition, deletion of the contents thereof, suspension of use, deletion or suspension of provision to a third party, and complaints or consultations relating to personal information at the Personal Information Inquiry Counter (privacy@bizmates.jp); provided, however, that for personal information requested, if the personal information cannot be disclosed such as pursuant to the provisions of the laws and regulations, etc. or the storage period of the Company is elapsed, please understand that the Company may not respond to requests for notification or disclosure of the purpose of use of personal information of the customer, corrections, additions to, deletion of the contents thereof, suspension of use, deletion or suspension of provision to a third party.
Please inquire of the Personal Information Inquiry Counter for requests for disclosure, etc. of personal information. The Company will send the prescribed form (Personal Information Inquiry Request Form), and the Customer shall enter the required matters and send the Form to the following address.

Items that must be sent

1. Personal Information Inquiry Request Form

   Please enter the following matters in the Form
   ① Address, name, telephone number and seal of the subject person
   ② Date of request
   ③ Information to specify the personal information of which disclosure is requested

2. Certificate to identify the subject, or the proxy thereof

   In the case of the subject of information：	Any one of driving license, passport, health insurance card, or resident card
   In the case of：	Letter of proxy to indicate the person is the proxy of the subject (essential)
   proxy：

3. Handling charge

   1,000 yen (only in the case of notification or disclosure of the purpose of use)

Address for sending

1. Address：

   Personal Information Protection Manager Bizmates, Inc. 10F VORT Akihabara maxim, 1-7-9, Kanda-Sudacho, Chiyoda-ku, Tokyo

* In the case of a request by proxy, please make an inquiry. We limit the persons who can make a request by proxy to the following:

• Legal representative for a minor or adult ward
• Proxy delegated by the subject person for requests for disclosure, etc.

When the Company receives the above request, upon carrying out the necessary investigation, etc., the Company shall reply in writing within two (2) weeks. Please understand that when we reply, in order to avoid prevention of leaks of personal information by impersonation, we will use registered post to be signed and received by addressee only.
The governing language of this Privacy Policy shall be Japanese.

4．Others

The Company shall provide the member information in the above table and the information described in "Online English Conversation Business and Online Japanese Conversation Business" to the Company's subsidiary (Bizmates Philippines, Inc.) located in the Republic of the Philippines in connection with the consignment of some operations. there is.
Under the contract with the company, the Company is obliged to implement the same measures as the Company regarding the handling of the above information, and also conducts regular audits on the implementation.

Gathering access information through the use of cookies and web beacons

Our website uses the technology of cookies and web beacons to acquire customer access information for the purposes described in "Purpose of use of our access information" below.
In addition, our website uses Google Analytics as a statistical tool to grasp the access trends.

Please note that the information sent during Google Analytics and advertisement distribution does not include personal information that can identify you.
For information on how Google Analytics collects and uses access information, please refer to the Google Analytics Terms of Service, Google's privacy policy, and Google's use of data when using Google partner sites and apps.

About disabling cookies

You may opt out of cookies to disable Google's use of cookies.
Please refer to the following steps to disable cookies.

• Google Analytics opt-out add-on
• Opt-out of user attributes/interest category reports

In addition, on this website, "Google Analytics advertising function" is enabled, and the content of the Google Analytics advertising function that we are using is as follows.

• Google Analytics Remarketing
• Google Display Network Impressions Report
• Report on Google Analytics user distribution and interest categories

             An integrated service that uses Google Analytics to collect data using advertising cookies and anonymous IDs


「Google Analytics terms」

「Google privacy policy」

「Google's use of information collected from sites and apps that use Google's services」

Purpose of use of customer access information

Your website access information will not be used for any purpose other than the following:

1. To statistically analyze access information and utilize it to improve the convenience and content of the site.
2. To identify and resolve the cause of the problem or failure that occurred on the web server
3. For analysis of advertising effects, grasp of customer trends, research and analysis of product development, sales promotion activities, etc.
4. To display the usage history and input contents sent and received between the browser and the server when the customer uses our website the next time.
5. For advertisement distribution optimized for the interests of customers based on the access information of our website.

* Our company may outsource the advertisement distribution business to a third party, and may provide the access information of our website to the outsourced company.

1．How to create anonymously processed information

We process your information and create anonymously processed information in accordance with the processing standards stipulated by the Personal Information Protection Law.

2．Items included in anonymously processed information

Customer's personal attribute information (email address and registered name, but hashed)

3．Providing anonymously processed information to a third party

1. Purpose

   The purpose of providing the anonymous processing information created by our company to the third party is as follows.

   • For user analysis and advertisement distribution, etc.

2. Items included in the anonymous processing information provided to the third party

   The items included in the anonymously processed information are in Item 2 above.

3. Provision method

   The method of providing anonymously processed information is as follows.

   • Information is provided via a server that properly restricts and manages access.
   • In addition to the above, security measures (encryption and password setting) to prevent information leakage, theft, etc. are appropriately taken.

4．Security management measures for anonymously processed information

We supervise employees who handle anonymously processed information so that safety management measures based on company regulations are carried out.

5．Contact point for questions and complaints

If you have any questions regarding our handling of anonymously processed information, please contact the Personal Information Inquiry Desk.